Shipping and Delivery Policy

The products featured on our website are not located in the USA and are shipped directly from our manufacturers located in Brazil, China, Sweden and Germany.

The estimated average delivery time for products is 10 to 20 business days, and there may be variations in the timeframe due to the Post Office, the Federal Revenue Service and possible problems with Post Office strikes, in addition to other factors beyond our control.

All purchases have a tracking code that will be sent to the customer's email within 3 business days, which can be tracked from the moment it leaves the country of origin until it arrives at your home.

Delivery is always made by the Post Office, however, in some cases, such as the recipient being absent, regions with delivery restrictions, among other reasons, the Post Office may leave a notice to collect the products at the agency closest to the address provided.

Based on our experience, 85% of products are delivered within 20 days of posting, or even less.

If the order is for 2 or more products, they may be sent in separate shipments and a tracking code will be issued for each product.

Please be careful when filling in the delivery address to ensure that it is made within the established deadline. Please note that it cannot be changed after 24 hours of placing the order on the website, as the product is already separated for shipping within this period, and it will also not be possible to cancel the purchase after 24 hours.

As this is an international order, tracking information on the Post Office website may take 3 to 5 business days after the tracking code is provided. Products damaged during transportation are the responsibility of the postal services.

The delivery address must be reviewed by the buyer before confirming the purchase, and if the product is returned due to an incorrect address or insufficient data, it will be the customer's sole responsibility. In the event of an unsuccessful delivery attempt by the Post Office, the product will be left at the agency for collection, but will not be returned, and will be returned to the sender abroad. After confirmation of resending, the delivery period will start to count from the date of this confirmation, which will be recorded in the order registration.

As this is an import service, each and every item of merchandise is subject to bureaucracy or customs taxes.

Secret Desire Lingerie Store is responsible for any costs (fees, charges and taxes) added by the government. The customer who is taxed has 48 hours to contact the company, sending the completed document corresponding to the tax to the post office.

In case of resending, a new delivery period will apply.

If you have any questions regarding deadlines, our team will always be available through the website's customer service channels or by email: contato@secretdesirelingerie.com.br

When making a purchase, the customer will agree to the conditions and rules determined by Secret Desire Lingerie.

Exchange and Return Policy

OUR GREATEST COMMITMENT IS TO YOUR FULL SATISFACTION. If you chose your product in our online store, but upon receiving it, you noticed that there was a manufacturing defect, or you were even dissatisfied with the product purchased, we guarantee your right to exchange or return it.

Remembering that the first step for exchange or return is to contact our Customer Service Center by email: contato@secretdesirelingerie.com.br
Our team will instruct the customer on how to proceed with the exchange or return of the product.

Once we receive the package, we will analyze it to confirm that everything is in accordance with the conditions for returning the Item. After confirmation, our Customer Service Team will contact you and in this case you will be able to choose between:

1. Exchange for any other product that is available in our stock. 2. Receive a refund of the amount spent on the products.

The cost of shipping the product for exchange is at our expense , Secret Desire Lingerie.