Exchange and Return Policy

Exchange and Return Policy

OUR GREATEST COMMITMENT IS TO YOUR FULL SATISFACTION. If you chose your product in our online store, but upon receiving it, you noticed that there was a manufacturing defect, or you were even dissatisfied with the product purchased, we guarantee your right to exchange or return it.

Remembering that the first step for exchange or return is to contact our Customer Service Center by email: contato@secretdesirelingerie.com.br
Our team will instruct the customer on how to proceed with the exchange or return of the product.

Once we receive the package, we will analyze it to confirm that everything is in accordance with the conditions for returning the Item. After confirmation, our Customer Service Team will contact you and in this case you will be able to choose between:

1. Exchange for any other product that is available in our stock. 2. Receive a refund of the amount spent on the products.

The cost of shipping the product for exchange is at our expense , Secret Desire Lingerie.